‘.. Are all the Insight Tour Directors (TD's) aware of the Bulletin Board ?
Do they tell their coach passengers about the BB each and every tour? ..’

‘…Does the customer pre-tour documentation kit include any mention of the Insight Bulletin Board?..’

‘…Any plans to place a BB icon on the Vacations website?..’

‘..There is a succinct reference to the BB on every tour page of Insight’s brochures. Perhaps a large statement (maybe even full page) setting out the role and content of the Bulletin Board could be added somewhere near the front of the tour brochure…’

‘..Insight should actively encourage Travel Agents to direct their clients to the BB, perhaps by providing them with more detailed information on what can be found there…’

‘… You see some questions being asked frequently.. (users) only seem to notice the most recently posted message in a topic and may not notice the search button at the top of the BB screen.…set about finding ways of simplifying the steps required for them to find the information they require…’


‘…There needs to be a way in which to let people know that the site exists. Maybe advertising, with a link to the Insight Website on a Big Travel Agency website ..’


‘.. I would like to see the Meet and Insight Tour Director page changed more regularly and why not Meet an Insight Coach Driver? It puts a human face on the company when the people who make the holiday happen for you are on show. In our case it is the Tour Director and the Driver…’

‘… I think that all travel agents need some re-education about the assets in sharing information about how to access the site and what opportunities abound there. They should not be threatened at that point if they educate their clients after receiving the deposit for a trip…’