Go
New
Find
Notify
Tools
Reply
  
  Login/Join 
sheryl hi
New Member
Posted
Just wondering why if the 2010 brochures are only just being relased do you not offer better discount for 6 months and maybe 8 months. Hard to make a 12 month early booking when you don't release info 12 months in advance. I have been waiting for brochure & ta could not give me any details so I feel like I have been penalised.
 
Posts: 1 | Location: new south wales | Registered: 17 October 2009Reply With QuoteEdit or Delete MessageReport This Post
Hornet
Virtual Traveller Elite
Posted Hide Post
[QUOTE]...... I feel like I have been penalised.

Many people on this site, including me, have made bookings 12 months in advance with Insight, can't think of anybody else saying they had been penalised.
 
Posts: 87 | Location: Dorset, UK | Registered: 16 February 2009Reply With QuoteEdit or Delete MessageReport This Post
ZGordon
Virtual Traveller Elite
Picture of ZGordon
Posted Hide Post
Hornet, I think Sheryl means, because she waited for the brochure, she has been penalized. Sheryl, what we have done is base our booking on the previous year's brochure, then paid any extra or got a refund when the brochure comes out. You also have a chance to cancel at that time.
 
Posts: 702 | Location: Victoria, BC, Canada | Registered: 02 January 2005Reply With QuoteEdit or Delete MessageReport This Post
Jaytee
Virtual Traveller
Posted Hide Post
Hi Sheryl, we always book 12 months in advance and simply choose a date closest to when we wish to travel. Dates can always be changed. We take advantage of the 10% discount plus another 5% as we are regular travellers with Insight. The savings are quite substantial. We have booked on the Britain and Ireland Discover Tour for next June so with the savings, have decided to have an extra couple of nights in London.
 
Posts: 29 | Location: Dubbo NSW Australia | Registered: 27 January 2008Reply With QuoteEdit or Delete MessageReport This Post
Hornet
Virtual Traveller Elite
Posted Hide Post
[QUOTE]Originally posted by ZGordon:
Hornet, I think Sheryl means, because she waited for the brochure ...

I readily accept the point made and concur with all other points made re advance bookings.

Here in the UK using the word penalised is very often seen to be the starting point for seeking compensation.

The Australian based customers, including Sheryl, can already read about the Insight holidays for 2010/11, my brochure usually arrives back end of November. In spite of this I have had no problems booking in advance.

No offence intended for sure but penalised is an odd word to use - or so I thought at the time.

May I also respectfully point out that Sheryl should perhaps, in this particular instance, have directed her concerns to Insight via the 'contact us' facility.

This message has been edited. Last edited by: Hornet,
 
Posts: 87 | Location: Dorset, UK | Registered: 16 February 2009Reply With QuoteEdit or Delete MessageReport This Post
  Powered by Eve Community  
 


Untitled Document

®Insight Vacations 2008 All rights reserved.

This community area and website are the property of Insight Vacations. All opinions expressed on this bulletin boardand in the chat rooms are those of individuals not employed by Insight Vacations - these are private individual comments and we cannot be held responsible for the authenticity of the comments. In order to receive a DIRECT REPLY from Insight Vacations, we would ask that you use the CONTACT US page on the Insight Vacations web site for your country. All photographs, copy and information remains the property of Insight Vacations. Photographs posted by members must be original and not copyrighted, Insight Vacations retains the right to use any of the photographs posted on this site at its discretion. Not responsible for errors/omissions or updates.